Peacekeeper
Conflict resolution when heat rises
Conflict resolution is handling complaints and disputes by lowering tension and finding repair. GIS scores de-escalation moves on tagged beats, not avoidance or debate wins.
Conflict resolution that scores lowers tension with a workable next move, not a debate win.
What it is
Conflict resolution is lowering heat and finding a workable next move when peers or buyers disagree, not winning the argument.
Why it matters in enablement
Unresolved peer conflict spills into buyer-facing misses. Deal multi-stakeholder tension needs repair moves too. Enablement needs both scored before the live damage.
How we measure
De-escalation criteria when heat rises in peer dialogue. Wrong-tool when debating correctness instead of lowering tension.
Observable signals
Well matched
- Lowers tension before arguing facts
- Names shared goal before trade-off
- Uses I-statements and seeks common ground under heat
Mismatch risk
- Wins the argument instead of lowering tension
- Avoidance that leaves peers unheard
- Policy citation without acknowledging peer frustration
Episode map
| Team IQ episodes | The Retro (Ep3) · The Spill (Ep2) |
|---|---|
| Deal IQ scenes | Negotiation scope |
Manager coaching
Coach Conflict Resolution on scene type, not personality. Well matched looks like: Lowers tension before arguing facts Mismatch risk looks like: Wins the argument instead of lowering tension Assign it as a focus skill, rematch the same scene type in Team IQ or Deal IQ, and compare debrief fit before the next live call or pod forum.
Deal craft scene
Deal IQ multi-stakeholder tension under competitive pressure scores reconcile moves between buyer roles.
Team craft scene
Episode 3 retro and hallway beats where peers disagree on ownership are the primary conflict resolution lab.
Practice in simulation
Run Team IQ Episode 3 retro as focus with rematch and optional Deal IQ committee tension scene on dossier.
Wrong-tool moments
When situational fit drops, rubrics flag mismatch risk. These are common beats where this skill is the wrong tool for the scene.
- Correctness debate when de-escalation was tagged
- Avoidance that leaves tension unaddressed
- Taking the buyer's side during internal peer heat
- Policy citation without acknowledging peer frustration
- Escalation to manager without repair attempt when the beat allowed it
FAQ
- Do you train avoidance?
- No. We score repair moves, not withdrawal from the conversation.
- Which episode is richest?
- Team IQ Episode 3 retro is the primary conflict resolution lab in the pilot catalog.
- Is it different from negotiation?
- Yes. Negotiation emphasizes reconciling interests. Conflict resolution emphasizes heat reduction and repair.